Customer Onboarding Plan

Michael Scott from Dunder Mifflin has signed up for a 14-day free trial of our Business plan. He mentioned at the time of sign-up that he wanted to evaluate Fable for its sales use case. Your task is to create an onboarding plan for Michael Scott (which can serve as a template for all future prospects who are looking at sales use cases). Things that we'd like to see:


Handling Customer Inquiries

You have received the following customer inquiries over email/chat/others (as mentioned before the query). Your task is to create effective responses to help the customer resolve their issue and continue using Fable. We strongly urge you to consider various response formats (text, video recording, interactive demos using Fable itself, etc.) while responding to these queries and pick the best suited for each situation. Some resources you can tap into are the website, help center, YouTube channel, etc.


Escalation Handling